A standard installation involves a mounted antenna on the parapet of the home and a cable from the antennae that will feed into the home and connect to a POE (Power Over Ethernet). The POE will then plug into an electrical outlet or a surge protector and give power to the antennae outside. From the POE, an Ethernet cable connects to a WiFi router to create WiFi throughout the home. On the day of a scheduled installation, the first thing a technician will do is climb on the roof to make sure the service will work. The technician will immediately test for speeds as well as signals. If the technician is unable to obtain a good signal, he will immediately leave the home and we will refund the $99.99 installation fee. We do not hold you to the terms of the service agreement since we are unable to provide service.